If you are a paid member and you are receiving this message please check the email address you are entering, it must be the same email that you signed up with. Try putting in any other email addresses you may have used on your account, and if you are still having trouble you can Contact Us.
If you are looking for your past purchases and used to have an account on our old site you more than likely have not been transferred to the new site yet.
You can remedy this by signing up for a free trial account here: https://pianowithwillie.com
Once you are logged in to your free account click on the Account drop down menu at the top of the page and click "My Purchases" to access your files.
If you are still having trouble you can Contact Us.